There was no explanation for this charge. You cannot get customer service on the phone and you will wait hours. How is a minivan going to accommodate 15 people?!! I asked him if he thought I would have agreed to buy the entire tank if that had indeed been explained to me when I knew I'd be driving the car less than 120 miles in total. But they'd never replied to my letters, whiling sending payment demanding notices only a couple of times. First of all you have. After it has been acknowledged that a mistake has been made.
I drove this rental to Orlando. This was truly one of the worst customer service experiences I have ever endured. We hope you continue to choose Payless Car Rental as your rental car company of choice. I find Payless management in San Francisco, and the corporate office derelict in honoring the customer service instructions, and forgoing the safety of a customer and family for the sake of the bottom line. Overall, my experience with Enterprise has been positive and I would rent from them again. New Independent Car Rental Companies In many countries, old and established rental companies are facing challenges of new competitors.
Last week I tried to rent a car at Budge Car Rental, but was refused because there is an unpaid debt on my credit record. Thank you again for helping me get home!! Each time he blamed us for everything that went wrong. I was told to bring, driver's license, check stubs, and a utility bill that connects me to my address. We are now filing every complaint possible against this Charleston enterprise. At first they tried to say my girlfriend canceled the car to the was coming to me, then they tried to say I hit something.
She offered a different car to me if I chose. Yet I hear more complaints from readers about car hire companies than about any other single issue. As well as bodywork, you should check the windscreen, wheel hubs, the underside of bumpers and the edges of wing mirrors. Have a second card handy to put paid to this scam. That Tuesday, the vehicle started leaking fluid so my husband dropped it off at the nearest Enterprise Ontario Airport. Enterprise had it all laid out in their computer system with the third-party insurance. It searches dozens of car -hire companies as well as brokers and travel agents.
I ordered a premium full size car similar to Chevy Impala. For more on , see our special section. I suggest that you beware and avoid them altogether, if at all possible. Readers who contact their bank in such situations have found that the charge was never presented. So slight it had to be pointed out to me.
So you can know how the company will evolve over time. You could pick a destination where car hire is superfluous and use public transport instead. Notice that your confirmation does not have an am or pm so they tried to charge me a late fee for not turning my car in at 3:30 am. We are in Charleston, S. I missed my flight and in order to get another one, had to drive 6 hours to Dallas Texas and spend the night there.
The Area Mgr simply returned one of my calls and he gave me one hour to call him back. We have a , at a 80% premium to the current market price. This compensation may impact how, where and in what order products appear. Called tonight at peak of frustration and was told no managers were onsite…doubtful. Now I discovered that we were overcharged so I have another fight in my hands. I called customer service back, and explained the situation, and was told to purchase a new tire, and I would be reimbursed upon returning the vehicle. If Enterprise failed to collect then they should be pursuing the third party insurance, not me.
Proper use of , , and can make the world of difference in terms of who discovers your business, and who takes theirs elsewhere. To do this, put the car into fourth gear, depress the clutch and slowly let it out while stepping on the accelerator. Whichever strategy works best for your needs, we think it is best to use your own seat rather than putting yourself and your child's safety at the mercy of the car rental agency. Typically most customers pick their office because of location. Will car rental companies have to pay for the ability for renters to listen to music in their cars? What you want is a company that offers a full-to-full policy: that way you only pay for what you use. I wasted a total of 5 hours with these people while on vacation.